You asked, we delivered – a new Hulu Plus experience

If you’re a big Hulu streamer like me, you’ve likely noticed the new Hulu Plus experience on Roku. It’s quick to load, navigation within the channel is super snappy too – 5x faster than the old channel! And the layout is slightly different to highlight stunning imagery from your favorite TV shows and movies.

We really owe this awesome channel to you though. The teams at Hulu and Roku have been listening all your feedback over the last year…yes, all of it. It took a bit longer than we expected but only because we wanted it to be the very best experience.

And we’re still listening. Tweet us, post on Facebook, comment below or email us. Tell us what channels you’d love to see, which ones need a little work and hey, you can even tell us we’re doing a good job.

Have you tried out the new Hulu Plus channel? Let us know what you think. Thanks to the folks who have sent us their feedback.

The Hulu update is great! I’m so happy with it, thank you!! – Amy S. on Facebook

Man, we turned on our Hulu Plus tonight, and WOW! Great update.” – Steven on Facebook

About Melissa Morell

Social Media Manager
This entry was posted in Roku Channels, US Channels and tagged . Bookmark the permalink.
  • http://sjsmos.me/ Stephen J. Sundberg

    Hulu would be such a great service if you could pay more for no ads!

  • Jason Miner

    The new Hulu app is horrible at rewinding or fast forwarding. I miss the ability to find frames like Netflix. Now it goes way too far when you are trying to do anything.

  • SomeGuy112

    Would be great if there was a restart option on Netflix. Right now if I watch something and want to start from the beginning later because someone hasn’t seen the movie yet, I have to start the movie and manually rewind (Reminds me of VHS rewind) all the way to the beginning. Really annoying, especially considering there use to be a restart option alongside resume before the latest Netflix update.

  • EnTerr

    Does this new version play well with the Roku remote apps? Previous Hulu did not play ball – keyboard did not work at all, also rewinding will get stuck.

  • KLevine

    Full episodes of CBS (not just clips) such as Under the Dome, Extant, Big Bang Theory, Mike & Molly….. you get where this is going. Otherwise, great channel and UI.

    • rich

      yes- please get the apps that i have no my phone for CBS, ABC, wpix…..

  • silva

    A very simple feature that I miss in the new update is that little progress bar that tell you how much remains in the current ads break.

  • Blue Orion

    I’m sorry but this Hulu app update is a dud to me. The “more info” button is gone, and worst of all the synopses below the series page is simply too small to read in a regular living room. It’s like the interface designers forgot we are watching this on TV, NOT a computer. The Hulu interface looked much better on the original version. Also, the “search” feature is no longer available on my all-in-one remote, since I could previously just scroll to the search feature. Now I’m forced to dig out the Roku remote to press the * button.

  • shelwood

    Every time they update Hulu on Roku, they make it worse. This latest rev is just awful.

    The queue is no longer in chronological order, so you can see new additions easily — it’s in alphabetical order, and so damned lazy they can’t even sort out the titles starting with The. Idiocy. This is going to be a nightmare when the fall premieres start. What moron thought this was a good idea? At least give me the option to put the queue back in order by airdate, like I can on the website. (I hit Option, but the only useful option is Search. No settings.)

    Also, the stupid enormous video preview still can’t be bothered to give me a full episode description. And scrolling through episode lists, it doesn’t tell me anything but episode title/airdate. So if I want to figure out what it is, I either have to start playing it, or go to imdb. So useless.

    They also seem to have now forced me to autoplay another video when I get to the end of my video, no way to turn it off. And if it’s not a series with a subsequent episode, do they give me the next item in my queue, or anything I have affirmed an interest in watching? Hell, no, it’s just some random crap which may or may not be vaguely similar to what I was watching — usually not. No, I do not want to watch a random Latino teen drama, thank you.

    For the next “upgrade”, could they please talk to actual users instead of just their marketing department?

    • AA

      agree. the interface just keeps getting worse and worse. hard to find shows i watch. the autoplay always play shows i hate. the commercials are just awful. i boycott the ones i keep seeing, easy to remember what not to buy since i keeps seeing the dam things

  • evry1nozits

    Hate the new format! Where is ‘Search’? How do I get subtitles on foreign shows? Ugh!

  • Disgruntled hulu watcher

    I can no longer tell what I have previously watched. I also hate the infinite lateral scrolling. The words are too small. The pictures are too big. I miss the little ad clock. What a mess.

  • TimInPA

    The screenshot says it all. What idiot would design a TV user interface that does not conform to the geometry of a modern HDTV? The first row is chopped off, requiring a scroll to see it. The shows main description is so small that it can’t be read. The old interface was actually much better. This must have been designed by the nitwit son or daughter of the boss.

  • Meg

    HELP. OMG this is really not good. Rewinding is useless unless you want to go back 10 minutes in a nanosecond. WTF? I need close-captioning – in my efforts to find out how to turn it on, HuluPlus froze my Roku. I watch many channels on my Roku all the time – none of them freeze. Only HuluPlus. It’s always frozen. So you’d think that if they were going to “improve” the UI, they’d actually, you know, IMPROVE it. I used to be able to turn on Closed-captioning within the stream of the show; it doesn’t appear to be possible and I’m not sure if captioning even exists anymore! I’m not sure who they were “listening” to regarding this channel UI “upgrade,” because I’d like to know who said “change everything that already works great and don’t fix the huge freezing problem that no other channel has.” Honestly, I was a very early adopter of HuluPlus on the a Roku and touted it to friends and family. I’ve been patient with it’s freezing issues because it enables me to watch things that won’t fit on the DVR and also let’s me avoid Comcast’s OnDemand service where programs are loaded with looong commercial breaks that you can’t fast-forward through – HuluPlus commercial breaks are short and relatively painless (although horridly repetitious, I don’t want to see the same commercial 8 times in 43 minutes…). But I really don’t see where anything has changed for the better, and I can’t even figure out how to do things I used to do that are necessary because it freezes the entire Roku, necessitating a restart (same old HuluPlus, sigh). I’ve been in UI design and usability testing (with focus groups) for two decades and I do. to believe that either of those disciplines could have been employed in this UI “upgrade.” Oh yeah, and if you hit the “*” key to get options (but not closed-captioning!), there’s no way to go back to the program you were watching! You have to back out of the program entirely … which freezes HuluPlus 9 times out of the 10 I tried. Others have listed other things already in these comments and I might be able to think of more except I can’t run through HuluPlus to check because my Roku is frozen! HuluPlus costs money every month and I was willing to put up with the freezing and the closed-captioning freezing by resetting my Roku all the time because of other benefits – but I’m really sad to say that I’m rethinking my years-long HuluPlus relationship … I’m so upset and frustrated! I honestly don’t think that this is the way to keep customers or sign up new ones. Hulu, what have you done??

  • SoManyPeopleAreFatNowAdays

    The new fast forward and rewind is horrible. You used to be able to skip ahead or rewind 1o-2o-or 3o seconds now that’s impossible, except for the circle arrow button but how about rew. or FF 5o seconds? Now you can press rew or ff and it goes 2-3 minutes. It would be nice to not have to go rev or ff huge chunks of time and then if you want to try to go back it freezes then total system restart, obviously taking minutes and minutes to restart.

  • Leanna Julin

    The hulu plus on my roku is horrible. Everytime i try to rewind it freezes up.It takes a good hour for me to get it to restart because it freezes up. I have to turn t.v. on and off a bunch of times and then take batteries out of roku remote. Then try to turn off tv and unplug roku for a few seconds. This wouldn’t be so bad if I could get back to my other channel’s but I can’t even do that. Why is this happening???? I only have my roku box to watch T.V. and hulu messes it up everytime. Please fix this problemm

    • Wendy

      While I can’t fix hulu, I can help you get your roku running again faster: Google “roku soft reset” for the remote button sequence to reset it. It’s worked for me no matter how dead the roku is, which actually never happened from the Roku app, but more often from History or Amazon.

  • Heather

    I am capped on my data usage by my ISP. I have fallen asleep while watching hulu and woken to find it still playing hours later. I need, not just want, to be able to disable autoplay .
    Additional comments would be to put a better and more sensical order to the Shows You Watch section. There are shows there I’ve never watched. They aren’t in the order I’ve been watching. I used to love the hulu app on my Roku devices because it was the best for keeping up with fall TV, but these issues are really problematic.

  • PleaseFIX

    It really is terrible for all the reasons stated. Please fix ASAP.

  • Vicki Stenulson

    I just signed up with hulu plus after ditching cable. it constantly restarts or buffers. i just watched a show that restarted 22 times. This is absurd, why does it do that?

    • http://sjsmos.me/ Stephen J. Sundberg

      Hulu secretly sucks. There used to be 1 commercial when it came out and now there are 4. I would actually pay more to not have any but Hulu refuses to add this as an option. I actually went back to Dish and the Hopper and I do not have to sit through the commercials at all. Lesser of two evils is actually the cord!

  • Lainey

    Really upset with the new update. I can’t search anymore. There is now a thing in the corner that says search with a * next to it. I don’t have a * on my remote :-(

  • Ed

    I think the recommendations are pretty good – I’ve found some interesting movies that way.

    Accessing the queue and “Search & Options” causes my Roku 3 to freeze. So -1 for that. Current workaround is to search from the Roku main menu to find Hulu Plus content.

  • Rindy

    I like the channels and the price is fine…..the formatting and interface is horrible. Hulu should do something similar to Netflix, HBO on the go, or even Amazon.