Hi, I’m Vince Thai, director of customer advocacy. One question we often get from our customers is how to improve the Roku streaming experience. Well for starters, a reliable Internet connection is a must. You’ll also want to keep your router’s firmware and driver up to date to ensure optimal performance. If you’ve checked Internet off your list, below are some additional tips to ensure the best possible experience with your Roku player.
Ensure that your broadband connection is fast enough to enable streaming video. Most content is best enjoyed when you have between 1.5 – 3.0 Mbps Internet connection speed. Several sites can help test your speed – http://speedtest.net/ is a great option to find out what you are really getting.
When you’re getting ready to Roku, minimize all activities that may be competing with your shared Internet connection. PC video streaming, online gameplay, Bluetooth headsets, cordless phones, baby monitors, microwaves, and other devices can all reduce bandwidth and cause interferences.
Wired for speed
Wireless is a convenient option when running Ethernet cables from your router to your TV is difficult or impossible. For optimal quality though, a wired connection from the Roku to your router is recommended. A good alternative is to use a Powerline adapter to create a fast, reliable connection using your home’s existing electrical wiring. (This option will only work with Roku models that include an ethernet port.)
Here are a few additional articles that might help improve your streaming experience:
-Troubleshooting playback issues (http://support.roku.com/entries/420590-how-can-i-improve-my-streaming-experience)
-Improving server connection (http://support.roku.com/entries/420570-how-do-i-improve-my-roku-player-connection-to-content-servers)
If you’re still not enjoying a great experience after all of the above, please don’t hesitate to contact us. We’re here to help!