Today we are releasing a beta of the Xfinity TV app for Roku in the U.S., providing Xfinity TV customers across the country even more choice in how they access the programming that is included with their cable subscription.

Featuring an immersive guide with rich graphics, imagery, personalized recommendations and detailed information for tens of thousands of movies and TV shows, the app will allow Xfinity TV customers to watch live and on demand programming, including local broadcast and Public Educational and Governmental channels, as well as their cloud DVR recordings, delivered over Comcast’s secure private managed network, on Roku devices in the home.

The Xfinity TV beta app gives customers the ability to use and explore the beta Roku channel while Comcast continues to test and improve performance, enhance it with additional features and functionality, and refine the experience to ensure that the app works smoothly. To enjoy the Xfinity TV beta app on the Roku platform, simply add it from the Roku Channel Store. Initially, the Xfinity TV beta app will be available on Roku TV models and all Roku players released in the last couple years including the popular Roku Express, Roku Express+, Roku Streaming Stick (model 3600), Roku Premiere, Roku Premiere+, Roku Ultra, Roku 4 (model 4400), Roku 3 (model 4230 and 4200), and Roku 2 (model 4210). We will work to expand support to additional Roku players throughout the beta as part of the official launch.

We plan to officially launch the Xfinity TV app later this year, but for now we can’t wait for people to try it out and enjoy more choice and flexibility in accessing their Xfinity cable subscription on their Roku device. Your feedback is important during this beta trial and you will be helping the Comcast team improve the experience. To learn more about the Xfinity TV app for Roku and provide feedback, visit www.xfinity.com/xfinitytvbeta.

Happy Viewing!

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About Andrew Ferrone

VP, Pay TV
Posted in Roku Channels, US Channels | Tagged , |
72 Comments
  • Jason Jones

    The room I don’t have a X1 box in has my Roku 3, I hope support for that comes soon

  • Drew Hall

    Oh cool, thanks for fucking over people who have been Roku customers for years. Myself and my Roku 2 2720x might be making a trip outside so it can meet a fucking sledgehammer here pretty fucking soon. And after that I’m telling everyone I know not to buy Roku players, period.

    • Kyle

      …You can buy a brand new Express for under $30, calm down.

    • John Doe

      Ditch Comcast and Roku and check out the Xiaomi Mi Box for Android TV from Walmart for $70. If you are that into live tv and bundles and sports then Android TV has Sling TV, PlayStation VUE, and Direct TV Now available. Plus they have a really well done Spotify app that you can use for free. Unlike the Roku Spotify app which is garbage and requires a Premium subscription to listen to.

  • Kyle

    Was really hoping this would function like the mobile and desktop apps, where a cable box isn’t required and can be used remotely. This kind of defeats the purpose for Roku’s demographic of cord cutters; if you already have the cable box why wouldn’t you just use the X1 platform? I guess it makes sense for people with guest rooms, but this could’ve been so much more.

  • Mahesh

    Any plans to support Roku Streaming Stick (model 3500x)??

    • Hi Mahesh, we are working with the Comcast team to expand support to additional Roku players throughout the beta as part of the official launch.

  • Andyt63

    why isn’t it working have a Roku 4400.7.5 firmware

    • Hi Andy, can you please try again? Let us know if you’re still having issues.

      • Edward Ryder

        up and working now

  • John Doe

    You people do know that Comcast intends to charge you a fee for using the Roku app once the beta testing period is over, right? Also, Comcast’s nonpromotional prices on double play packages are way higher than anything comparable that you would get with Comcast internet only and Sling TV, PlayStation VUE, or Direct TV Now combined. And if you are even close to going over the Comcast data cap then you either have way too much time or way too many people in your home.

  • Kyle

    The app won’t let me install, with an error that I don’t have any supported devices even though I have a Roku TV 5113x, maybe there’s an issue with how the compatible device check is working?

    • Ken

      Yeah, I don’t think they did the device checking correctly for Roku TVs.

    • HI Kyle, please try again and let us know.

  • Michael Fox

    Works great can’t believe how cool we live in a technology world where we can stream like this still. Can’t wait to see how the app will grow.

    • Matt Reid

      Wow, are you easily impressed and overbilled. I’d guess you work for them. To be billed for using your own device?

      • Michael Fox

        Well that was before we found out they will charge for this.. but at least we have options right?

  • Shane Caperton

    Ive got 2 Roku Streaming sticks 2016 versions, a Roku 3 2016 version and a Roku 2 and not a single 1 of them has this xfinity channel…and I have comcast tv and internet services. whats the deal? i can only buy the models sold in the store and from Roku yet none of these have the channel…whats the deal?

    • CX1

      Working on my Bestbuy purchased Roku 3 and I have never had a set top box from Comcast, only Cablecard.

  • Shane Caperton

    interesting after making this comment it miraculously appears…we shall see how good it does

  • MAH

    What I don’t understand is I can access the xfinity go app on my iPad, but when I download the xfinity app on the roku while away from home, it will not allow me to connect because I am not on my “home network.” What does it matter where I am? I have paid for my services and wish to watch on a roku away from home…please change this aspect of the program as a lot of us are on the road, away from home and want to watch on a regular sized television, not the small tablet screen.

    • Comcast doesn’t want people sharing 1 account with their in-laws, or their neighbor, which already goes on to some extent with the apps/channels for individual cable networks. There may be technical issues involved as well.

  • Doug Jones

    If they are going to charge us per each Roku device connected, why not just get the Xfinity box?

    • Using Roku allows you to not switch inputs and remotes. It also allows saving a little electricity by having one fewer box using power. The FAQ says TV customers must have at least one cable box (or Comcast DTA or CableCard) in your home, so you may not want to use this Roku channel for your main TV.

      • UberCrew

        Still not worth the $7.45/month charge per Roku device. No where close to the experience you would get using a Tivo.

        • Well yeah, it’s a different experience. A Tivo is purpose-built for this and has a built-in DVR with built-in storage. A Roku is cheaper and this is just one channel/app out of thousands and has no built-in recording functionality.

          • UberCrew

            Yeah however if the rumor is true comcast would be charging the same monthly fee to use the Roku app that they do to use a CableCard in a device such as a Tivo. If I am going to pay an extra $7.45/mo per Roku device I would just invest in a Tivo and enjoy a much better experience. For those who already own a 4 or 6 tuner Tivo, a Tivo Mini would be a better investment than paying Comcast $7.45/mo to use a very limited app.

    • UberCrew

      The app isn’t too bad especially for a beta version. Just not worth paying $7.45/mo per Roku device IMO. At that price there are better options.

  • Doug Jones

    BTW, for those who don’t see the App Store from within their devices, click on the Xfinity app link at the top of this article & add it to your account from there.

  • Scott Lewis

    “On conclusion of the trial, you will be informed of the charges that will apply for connecting this device with your XFINITY TV service and will have the opportunity to opt in.”

    I’ll stick with PS Vue. How idiotic. They just don’t see what’s happening out there.

  • mwf369

    Does anyone know if usage of the Xfinity TV app on Roku counts against your data usage limit?

    I didn’t see it mentioned in the FAQ https://customer.xfinity.com/help-and-support/xfinity-apps/xfinity-tv-app-on-roku-faqs

    • It will not. There is an FAQ on that page that goes into more detail.

  • CX1

    Guide is molasses slow on a 75Mpbs pipe. Do I need gigabit to use this lol?

    • How slow is the guide for SlingTV? I only used it on one free weekend and that was a while ago.

      Do I remember correctly that PS Vue doesn’t even have a traditional guide on Roku? I expect this is why. I think Roku just wasn’t designed to handle all the data in a guide.

    • To answer my own question, I used SlingTV again on the most recent free weekend. SlingTV doesn’t use a traditional guide design, so avoid having to load as much data for one view. SlingTV has one page for shows on during the current time block and they have a page for each network, but don’t show the typical grid of 2+ hours of data for dozens (or hundreds) of networks. It’s interesting that they used this same simplified design for Fire TV, though it’s probably helpful on the rather slow first generation FireTV Stick.

  • CX1
  • Nancy

    I have the streaming stick 3600 which shows it’s supported, but it shows my devices aren’t supported. Any ideas?

    • Pinkie

      Came here looking for that same answer…

      • Pinkie

        I click on the link above, i log in …and then it says I don’t have a device and it tries to lead me to the site’s shopping page.

  • CoreyT

    Audio is about 10 seconds ahead of the video on a 55″ insignia roku tv on 7.5 code. Occasionally have video quality issues as well but same channel on playstation vue plays fine so it’s not a local bandwidth issue.

    • Linda Polovchik

      My app seems to sync well. It’s just too many clicks to get to the channel you want to watch and I can’t delete watched recordings. I can do that on my iPad tv app though.

  • Zman78

    Will this Beta work on a Roku SE?

    • No, that’s a rebranded Roku 1 (2710). The 27xx models from 2013 are not supported.

      This only works with 2015 and 2016 models except for the Roku 3 (4200) from 2013. (I can’t seem to find the relevant information about Roku TV models to know which of those are supported.)

  • knowingisgrowing

    Charges! They want money! Unbelievable. The FCC’s push was so that consumers didn’t get boggled down with hardware fee’s they didn’t need. Comcasts solution? Add software FEES! Comcast is a lost cause!

    • Doug Jones

      Inconceivable!

  • Michael J.

    Does this app not support live HD Channels and guide filtering? I have a Roku Streaming Stick (3600R)

    • The HD channels for me start at 801. Use the options/asterisk button to open the menu to jump down to there (after you scroll down a little — why it isn’t immediately available from the guide isn’t clear). No, it doesn’t have filtering yet.

  • Mike Thaler

    I know answers to following is here, somewhere. Just can’t find them.
    1. Home No. 1. Have 2 Comcast DVRs and DTA. Have Roku Premiere+. Internet from Comcast.
    2. Home No. 2. Have 1 Comcast DVR and DTA. Have Premiere+. Internet from subsidiary of Google.

    Questions:
    Can we make use of this new app from either (or both?) locations? We watch most TV via time shifting – thus need for ability to be able to store streams if we want to get rid of expensive DVR(s).
    Are you required to have internet from Comcast?

    • Yes, this only works for homes of customers who have both Xfinity TV and Xfinity Internet. For your second home you can use another online service like PlayStation Vue for months when you’re there.

      You might still want to keep one or two of the DVRs though because not everything is available on demand and TV episodes and movies age out from on demand. As someone mentioned in another comment, you could buy a Tivo (with ability to make up to 6 simultaneous recordings and the possibility of replacing the internal hard drive with a higher capacity one) and rent a CableCard instead of renting DVRs from Comcast (the price difference for renting equipment from Comcast should be listed in December’s mailing). Also with Tivo you can buy Tivo Mini extenders, so one Tivo can service your whole home. Another option would be to use a HDHomeRun Prime, with rented CableCard, and record up to 3 shows simultaneously with a Plex (Premium/PlexPass required) media server. (I’ve never owned a Tivo or HDHomeRun myself; I just keep up with alternatives for whole-home DVR solutions.)

      • knowingisgrowing

        Or, you can stop wasting money, get playon, and stream Xfinity.tv to your TV, like every other cable provider, and use your PC to record your content, legally.

    • David Tatlitug

      Almost everything is available on demand now this making a DVR irrelevant

      • Yes and no. With a DVR you can retain access to more than the last 5 episodes that aired of a show. Also some syndicated content like Wheel of Fortune and Jeopardy aren’t available on demand, as far as I’ve seen.

  • Ant C

    On my insignia roku tv 5302x , the sound is out of sync by about 10 to 15 seconds, that’s if I can get the channel the play at all, which is less than half the time.

    • David Tatlitug

      Insignia is the answer. How cheap was that? What is that! Sometimes restarting Roku in the menu solves that delay.

  • Scott Lewis

    Thoughts:

    1) They really really need to reconsider the fee… This is not a cable box, not a cable card.

    2) The guide shouldn’t halt audio, and a small video window would be great.

    3) Pausing, RW and FF works for both on demand and DVR… needs to work on live TV too.

    For a beta, a good start.

    • 1) Quite! If they want to compete with PS Vue, they shouldn’t have a charge for each TV after the first.

      3) That would certainly be appreciated but Roku has limited buffer space, so it might be deemed too difficult for technical reasons.

      • Scott Lewis

        Regarding live pause, I think the Vue app has it? Not 100% sure as I had Vue for a year, but on Fire TV. If it’s cloud based, they can do the pause in the cloud I would imagine.

        Ultimately, I begrudgingly accept the charge, not because it’s fair, but I used so much bandwidth with Vue that I added the $50 unlimited plan. So my bill will still go down… But it hurts my brain to try and think of it as legitimate.

        • Matt Reid

          We can thank those of you who voted for TRUMP as the FCC was just ready to allow third party devices and mandated that all cable companies allow them. As soon as Trump Chairman was approved this along with net neutrality was killed. This will raise the price of everything. He warned all of you he was going to make it easier for companies to screw us and you all just thought he was talking a tax cut for them. WHO DO YOU think is paying for those cuts and how. WELL, this is just one way. Using your own device and getting a bill for it. Far better off to use your free computer xfinity play back and make sure your laptop has a HDMI port on it. Xfinity has no way to tell if you hook that to a TV or not. This will allow you to have just one Box in your home and use cheap tablets with HDMI out ports for extra TV’s. So, don’t accept the charge without complaining. XFINITY/COMCAST now wants to buy another Cable company to lessen competition which will again raise prices. Q: Why can I buy Starz, HBO, ShowTime etc. on ROKU or add to my Amazon Prime for less money than I can get it added to my Xfinity? Also look into sling boxes. I have three of them allowing me to use my cable in two of my homes and only pay for one and it’s legal. For each Cable Box I have a Sling Box Attached so for two homes I pay $44.00 a month for the Satellite and I only pay $19.95 for the internet to transmit it by splitting the use of internet with a friend. If these companies are going to charge us a fortune then we should screw them back. If Netflix can produce what will be a network of all new streaming shows for $7.99 a month and you get a Roku with many free stations then why give Comcast ten cents? Don’t ever believe them when they say the price is so high because they pay so much to rebroadcast. If that were the truth then where did they get all the money to buy Universal and try to buy Verizon until FCC turned them down and now try to buy Time Warner? They are making multitudes of Billions, yes Billions on Internet and Cable and most people just fall in step with them believing there is no other way to watch TV but there is. Sling, DirecTV via Internet (still in Beta) VUE and USTV all allow you most channels you enjoy and in the cloud DVR at a much lesser price. F***K Comcast, the greedy bastards.

          • The Truth

            No, I didn’t allow television any weight in my decision process for voting for Trump. Get a life. Watching TV is a big waste of time.

  • Cindy Schwartz-Jones

    YES! Thank you ROKU for the Xfinity app! I have been waiting and waiting for it. I am a Xfinity customer and I am so happy ROKU finally now has the app! However one major issue, the app should not be charging us Xfinity customers at all……it should be free with our cable service. because if that is the case I would just get another cable box from my cable company.

    • knowingisgrowing

      Bingo. This is in no way a service to consumers, no other provider charges for their roku channel, Time Warner, for example, and the FCC’s reasoning was to reduce the unfair fee’s that consumers have to pay for their leased hardware. Comcast does not have its consumer in mind with this decision to charge us, they have their bottom line in mind.

      The outcome will be a 1.5 out of 5 star review (the current rating on the channel), and a public outcry when more and more people realize.

  • Jason Smith

    Should still be in Alpha. Pretty lame I can’t stream to Roku the stick while outside of my home traveling….

  • Linda Sell

    Does the Roku Ultra remote voice work for the Xfinity app?

  • Smaller Idea

    Let’s look at Comcast’s past history with Samsung TV and also the Xbox 360, both have been retired. I don’t see high hopes of this sticking around for longer than 1-2years at best. The idea of the monthly cost is to recoup lost profits from people not wanting to rent a cable box. Trust me, I worked for Comcast for 14years and heard it directly from Dave Watson himself. This is also the reason why Comcast wants to impose data caps as after people cord cut and go to internet how do they make up the difference in missing extra cable box fees?

  • Paul

    Are there any instructions on how to effectively use the ROKU remote with the Xfinity app?

  • Guest

    Major lag between audio and video on top of the monthly fee is a deal breaker. It totally ruins the experience. nearly 15 seconds or more assuming they dont drop every few minutes altogether. I am on my home network with a 100M pipe from comcast.
    I’ll probably just delete the app and go back to running it on my PC with an HDMI port. Works much better. Better still buy an HDMI splitter and run a cable 15 feet from my cable box to my other TV.
    Its shameful that Xfinity app also blocks a cast from a mobile device on the Home network to a Roku or Amazon Stick. Anything to milk the customer for more $$$. When you are taken for a ride every day even if you are paying $150 for service, then there can be no loyalty to comcast.

  • Will Xfinity be participating in Roku search?

  • AMOCO

    Can’t add Xfinity TV Beta app to my Roku Streaming Stick(3600) from the Roku website,It says no device found.

  • knowingisgrowing

    It doesn’t help that the new FCC chairman, Ajit Varadaraj Pai, a republican, has deemed net neutrality “dead”, and thinks that equal speed for all isn’t important. As per NPR “Consumer advocates meanwhile are dismayed that Pai has dropped Wheeler’s plan to force cable companies to offer app-based alternatives to set-top boxes. ”

    Basically, if you voted Trump and are shocked that the app doesn’t work well, at all, or at a cost, then you only have yourself to thank.